Help centre
Frequently asked questions
Everything you need to know about ordering, delivery and returns.
How much does shipping cost?
Shipping is a flat kr 49, and completely free on orders over kr 499. Every order is sent with tracked delivery.
How long will my order take to arrive?
Orders placed before 14:00 are dispatched the same day. Delivery typically takes 1–3 working days depending on your location.
Which payment methods do you accept?
We accept all major cards (Visa, Mastercard), PayPal and Apple Pay. Payment is taken securely at checkout.
Can I track my order?
Yes. As soon as your order ships you’ll receive an email with a tracking link so you can follow it to your door.
What is your returns policy?
You have 30 days to return any item, no questions asked. As long as it’s in its original condition, we’ll refund you in full.
Can I change or cancel my order?
If your order hasn’t shipped yet, get in touch and we’ll do our best to amend or cancel it. Once it’s on its way, you can use our 30-day returns instead.
How do I get in touch with support?
Head to our Contact page and send us a message — we reply Monday to Friday, 9:00–17:00 CET.